Serval - AI Agents for IT

Announcing our $55M Series A round

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AI Agents for IT

AI Agents

for IT

Automate help desk requests, just-in-time access, and onboarding/offboarding with AI powered workflows that build themselves.

Autonomous AI workforce,

built for modern IT

Trusted by world's most innovative companies

Tomorrow’s ITSM,

AI-native by design

AI-Native

ITSM

Serval is a unified help desk, access management, and automation platform with a built-in AI agent workforce. Deploy AI agents to automate the most challenging help desk requests, build enterprise-grade workflow automations, and surface actionable insights.

Help Desk Agent

Instantly resolve help desk requests, provision just-in-time access, and answer employee questions with information from your knowledge base.

Help Desk Agent

Instantly resolve help desk requests, provision just-in-time access, and answer employee questions with information from your knowledge base.

Help Desk Agent

Instantly resolve help desk requests, provision just-in-time access, and answer employee questions with information from your knowledge base.

Automation Agent

Say goodbye to frustrating drag-and-drop workflow builders. Describe your dream automations in natural language, and watch them come to life.

Automation Agent

Say goodbye to frustrating drag-and-drop workflow builders. Describe your dream automations in natural language, and watch them come to life.

Automation Agent

Say goodbye to frustrating drag-and-drop workflow builders. Describe your dream automations in natural language, and watch them come to life.

Insights Agent

Improve operations and tighten security with suggested workflows, updated knowledge base content, and configuration recommendations.

Insights Agent

Improve operations and tighten security with suggested workflows, updated knowledge base content, and configuration recommendations.

Insights Agent

Improve operations and tighten security with suggested workflows, updated knowledge base content, and configuration recommendations.

Don't just take our word for it

AI-Native

ITSM

Serval for enterprise

Over 80% tickets auto-resolved

An awesome quote from the company representative in 3 lines would be nice.

Becky Holmes

IT Lead, Perplexity

Read case study

Over 80% tickets auto-resolved

An awesome quote from the company representative in 3 lines would be nice.

Becky Holmes

IT Lead, Perplexity

Read case study

Over 80% tickets auto-resolved

An awesome quote from the company representative in 3 lines would be nice.

Becky Holmes

IT Lead, Perplexity

Read case study

Resolve requests

Automate the full range

of employee requests

AI-Native

ITSM

Learn more

Serval is a unified help desk, access management, and automation platform with a built-in AI agent workforce.

An awesome quote from the company representative in 3 lines would be nice.

An awesome quote from the company representative in 3 lines would be nice.

An awesome quote from the company representative in 3 lines would be nice.

Product Features

Feature section headliner

AI-Native

ITSM

Serval is a unified help desk, access management, and automation platform with a built-in AI agent workforce.

Build Workflows

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Manage Access

An awesome quote from the company representative in 3 lines would be nice.

Build Workflows

An awesome quote from the company representative in 3 lines would be nice.

Manage Access

An awesome quote from the company representative in 3 lines would be nice.

Built for the Enterprise

Flexible Deployment

Choose cloud-hosted, hybrid, or fully self-hosted deployment options to fit your organization’s infrastructure and security requirements.

Flexible Deployment

Choose cloud-hosted, hybrid, or fully self-hosted deployment options to fit your organization’s infrastructure and security requirements.

Flexible Deployment

Choose cloud-hosted, hybrid, or fully self-hosted deployment options to fit your organization’s infrastructure and security requirements.

Team Segregation

Teams within Serval (IT, Security, HR, Workplace, etc) have distinct ticket queues, app integrations, workflows, AI guidance, and knowledge sources.

Team Segregation

Teams within Serval (IT, Security, HR, Workplace, etc) have distinct ticket queues, app integrations, workflows, AI guidance, and knowledge sources.

Team Segregation

Teams within Serval (IT, Security, HR, Workplace, etc) have distinct ticket queues, app integrations, workflows, AI guidance, and knowledge sources.

Governance

Configure API scopes, manage workflow permissions, and add approval procedures for workflow runs or configuration changes.

Governance

Configure API scopes, manage workflow permissions, and add approval procedures for workflow runs or configuration changes.

Governance

Configure API scopes, manage workflow permissions, and add approval procedures for workflow runs or configuration changes.

Scalability

Manage workflows, guidance, and configurations as code within your Git repositories for version control and collaboration.

Scalability

Manage workflows, guidance, and configurations as code within your Git repositories for version control and collaboration.

Customization

Add guidance to align Serval’s AI agents with your organization’s style and tone, and ensure adherence to internal operating procedures and runbooks.

Customization

Add guidance to align Serval’s AI agents with your organization’s style and tone, and ensure adherence to internal operating procedures and runbooks.

Compliance

Serval complies with SOC 2, HIPAA, and GDPR frameworks, and provides auditor-friendly logging capabilities with SIEM integration.

Compliance

Serval complies with SOC 2, HIPAA, and GDPR frameworks, and provides auditor-friendly logging capabilities with SIEM integration.

Compliance

Serval complies with SOC 2, HIPAA, and GDPR frameworks, and provides auditor-friendly logging capabilities with SIEM integration.

Scalability

Manage workflows, guidance, and configurations as code within your Git repositories for version control and collaboration.

Customization

Add guidance to align Serval's AI agents with your teams' style and tone, and ensure adherence to internal operating procedures and runbooks.

Compliance

Serval complies with SOC 2, HIPAA, and GDPR frameworks, and provides auditor-friendly logging capabilities with SIEM integration.

Secure by Default

Secure by

Default

Multi-step approvals for workflows and access requests.

Multi-step approvals for workflows

and access requests.

Multi-step approvals for workflows

and access requests.

Workflow automations as code for full transparency.

Workflow automations as code for

full transparency.

Workflow automations as code for

full transparency.

Customizable API scopes for app integrations.

Customizable API scopes for

app integrations.

Customizable API scopes for

app integrations.

Role-based access control for least-privilege permissions.

Role-based access control for

least-privilege permissions.

Role-based access control for

least-privilege permissions.

Data encrypted both in transit

and at rest.

Detailed audit logs with

SIEM integration.

SAML and SCIM support enable seamless SSO and user provisioning.

SAML and SCIM support enable

seamless SSO and user provisioning.

SAML and SCIM support enable

seamless SSO and user provisioning.

Compliance with leading industry standards including SOC2, HIPAA, GDPR.

Compliance with leading industry standards

including SOC2, HIPAA, GDPR.

Compliance with leading industry

standards including SOC2, HIPAA, GDPR.

Give your team superpowers

Book a Demo

Product

Resolve Requests

Build Workflows

Transform Ticketing

Manage Access

Built for the Enterprise

Secure by Default

Company

Docs

Privacy

Terms

Trust

Careers

Updates

Give your team superpowers

Book a Demo

Product

Resolve Requests

Build Workflows

Transform Ticketing

Manage Access

Built for the Enterprise

Secure by Default

Company

Docs

Privacy

Terms

Trust

Careers

Updates

Give your team superpowers

Book a Demo

Product

Resolve Requests

Build Workflows

Transform Ticketing

Manage Access

Built for the Enterprise

Secure by Default

Company

Docs

Privacy

Terms

Trust

Careers

Updates